Shipping & Returns
Delivery
Processing: Please allow 1-2 working days for us to process and dispatch your order.
Shipping: United Kingdom - 1-3 working days (excluding Public Holidays)
Europe - 3-5 working days (exclusing Public Holidays)
United States - 5-7 working days (excluding Public Holidays)
Returns
We hope you love all of our products but in the event that you change your mind you have 14 days from delivery date to request a refund. Just drop us an email at info@notid.co.uk with your order number and product name.
We will notify you once we've received and quality checked your return to ensure that the product is in its original, unused condition. Once we verify this, we will process your refund.
Refund processing times vary depending on your original payment but will usually take two weeks upon receiving your return.
Exchanges
We are not able to offer exchanges at this time, we would advise requesting a refund and once this is complete, making a separate purchase for the new item.
Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you have received the wrong item, so that we can get this rectified right away.